AI chat-support in Dynamics 365 Business Central

Explore our AI chat-support in Dynamics 365 Business Central, providing end-user support and customized answers powered by OpenAI GPT-3.5.

Let Dynavision AI chat-support answer end-user questions! In this blog, we will discuss the advantages and provide videos of this as working proof of the concept. We integrated the Open AI GPT-3.5 model into Dynamics 365 Business Central to provide answers to user questions.

Our AI chatbot offers numerous advantages to streamline your customer support. It provides immediate responses to end-user queries, ensuring swift issue resolution. With integration into Dynamics 365 Business Central, it enhances the user experience by offering tailored answers based on specific applications. Furthermore, our chatbot can even analyze uploaded documentation files to provide precise solutions, reducing the need for manual intervention. This automation not only saves time but also enhances overall customer satisfaction, making it an invaluable addition to your support ecosystem.

The next version of our chatbot can also provide answers based on the customer’s specific application by uploading documentation files. In the video below, we demonstrate how the chatbot gives end-user support for a custom extension regarding advanced promotion functionality.

If you would like to know more about AI chat-support or how your Business Central project can benefit from other sophisticated Dynavision apps, then be sure to check out our other interesting blog posts and apps.

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